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Hewlett-Packard 5Si

13 PAPER JAM

# 1: Check Paper Mechanisms

Check paper feed rollers, are they worn? If so, replace. Check paper cassette and paper size selection. Remove cassette, check back of tray, are there 4 plastic sensor levers? Any broken? If yes, replace.

# 2: Check Inside Of Printer

Open printer, remove toner cartridge, lift green handle towards the inside of printer, next find #3 and lift up. Remove any paper you find stuck inside printer.

# 3: Check Fuser Assembly

Turn power off, open back access door, and release blue locking clips (one on each side). Carefully lift fuser up and slide out. Make sure the sensor flag is not broken. If sensor flag is broken, check the paper sensor inside printer for cracks. If paper sensor is cracked, replace.

# 4: Check The 2000 Optional Sheet Assembly

For additional assistance or replacement parts, contact Pendl Companies, Inc. at 1-800-236-2000 or e-mail at us customerservice@pendl.com

50 SERVICE ERROR

Fuser requires replacement. It is best to have the complete assembly replaced if you receive a 50, 50.1, 50.2, 50.3, 50.4 service message.

79 SERVICE ERROR

This error message indicates a problem with the main circuit board (formatter board).

# 1: Check Cables

First, turn power off. Next, check cable connection at the computer and printer ends. Turn power on; if problem reoccurs check simms.

# 2: Check Simms

Remove memory, and/or language simms. Turn printer on; if problem reoccurs check network cards.

# 3: Check Network Cards

Remove any network cards and turn printer on. If the problem reoccurs, try running parallel if on a network. If that does not alleviate problem, check formatter board.

# 4: Check Formatter Board

If none of the previous suggestions eliminate the problem, the formatter board must be replaced. Print a test page before you replace formatter board, so you can reenter the page count on the new board. Unscrew thumb screws that hold the formatter board. Remove formatter and replace.

For additional assistance or replacement parts, contact Pendl Companies, Inc. at 1-800-236-2000 or e-mail at us customerservice@pendl.com.

[ Printer Tips ] [ Products & Services ] [ Order On-Line ]

Pendl Company

Information Processing Products and Service

1825 B Dolphin Drive, Waukesha, WI 53186
E-mail: customerservice@pendl.com
Toll Free: 800-236-2000
Phone: 262-896-8888
Fax: 262-896-8899

Hewlett-Packard 5Si

`13 PAPER JAM`

Check paper feed rollers, are they worn? If so, replace. Check paper cassette and paper size selection. Remove cassette, check back of tray, are there 4 plastic sensor levers? Any broken? If yes, replace.

Open printer, remove toner cartridge, lift green handle towards the inside of printer, next find #3 and lift up. Remove any paper you find stuck inside printer.

Turn power off, open back access door, and release blue locking clips (one on each side). Carefully lift fuser up and slide out. Make sure the sensor flag is not broken. If sensor flag is broken, check the paper sensor inside printer for cracks. If paper sensor is cracked, replace.

For additional assistance or replacement parts, contact Pendl Companies, Inc. at 1-800-236-2000 or e-mail at us customerservice@pendl.com

`50 SERVICE ERROR`

Fuser requires replacement. It is best to have the complete assembly replaced if you receive a 50, 50.1, 50.2, 50.3, 50.4 service message.

`79 SERVICE ERROR`

This error message indicates a problem with the main circuit board (formatter board).

First, turn power off. Next, check cable connection at the computer and printer ends. Turn power on; if problem reoccurs check simms.

Remove memory, and/or language simms. Turn printer on; if problem reoccurs check network cards.

Remove any network cards and turn printer on. If the problem reoccurs, try running parallel if on a network. If that does not alleviate problem, check formatter board.

If none of the previous suggestions eliminate the problem, the formatter board must be replaced. Print a test page before you replace formatter board, so you can reenter the page count on the new board. Unscrew thumb screws that hold the formatter board. Remove formatter and replace.

For additional assistance or replacement parts, contact Pendl Companies, Inc. at 1-800-236-2000 or e-mail at us customerservice@pendl.com.

[ Printer Tips ] [ Products & Services ] [ Order On-Line ]

Pendl Company

Information Processing Products and Service